Terms of Service

Welcome to Chickitik!

These Terms of Service ("Terms") govern your use of the Chickitik educational platform ("Service", "Platform"), operated by ITcoti Oy ("we", "our company", "Chickitik").

✅ By using our Service, you agree to:

• Accept and comply with these Terms

• Comply with our Privacy Policy

• Comply with our Children's Privacy Policy

• Follow all applicable laws and regulations

⚠️ IMPORTANT:

If you do not agree to these Terms, please do not use our Service.

👨‍👩‍👧‍👦 For parents and guardians:

By creating an account and adding children's profiles, you confirm that:

• You are 18 years of age or older

• You are the parent or legal guardian of the child

• You have the right to give consent on behalf of the child

• You have read and understood our Children's Privacy Policy

Chickitik is an educational platform for children aged 0 to 15 years.

📚 What we offer:

• Library of children's fairy tales, stories and fables

• Professional quality audio recordings

• Illustrations for each fairy tale

• Educational content in 6 languages (RU, EN, FI, UK, EL, HE)

• Age ratings and recommendations

• Safe ad-free environment

🎯 Our mission:

To provide children with access to quality educational materials in a safe, friendly environment free from advertising and distractions.

📱 Platforms:

• Web application (chickitik.com)

• iOS mobile app

• Android mobile app (coming soon)

⚠️ Limitations:

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without prior notice.

To use Chickitik, you need to create an account.

📝 Account types:

• Parental account - main account for adults (18+)

• Children's profiles - linked to parental account

✅ Registration requirements:

• You must be at least 18 years old

• Valid email address

• Agreement to these Terms

• Agreement to Privacy Policy

• Agreement to Children's Privacy Policy (when creating children's profiles)

🔐 Account security:

You are responsible for:

• Maintaining the confidentiality of your account

• All activities performed through your account

• Immediately notifying us of any unauthorized access

⚠️ One account - one person:

• Account sharing is prohibited

• Each parent must have their own account

• One parental account can manage multiple children's profiles

Parental account is the main account that manages subscription and children's profiles.

👤 What's included in parental account:

• Email for login

• Subscription management

• Payment management

• Creating and deleting children's profiles

• Parental controls

• Access to children's learning progress

🎛️ Parental controls:

Through parental account you can:

• See what your child is listening to

• Track usage time

• Set age-appropriate content restrictions

• Manage settings for each child profile

💳 Subscription management:

• Subscribe and pay

• Change subscription plan

• Cancel subscription

• View payment history

• Receive receipts

📧 Contact information:

Parental account email is used for:

• System login

• Access recovery

• Important notifications

• Payment receipts

• Support communication

Children's profiles are created by parents for each child separately.

👶 Child profile information:

• Child's first name (no last name)

• Date of birth (for age recommendations)

• Learning progress

• Favorite fairy tales

• Listening history

🎯 Personalization:

Each child profile has:

• Individual age-based recommendations

• Own progress

• Separate settings

• Unique avatar

🔒 Children's privacy:

• Children do NOT have separate system login

• Access to children's profiles only through parental account

• No advertising or tracking

• Data protected according to Children's Privacy Policy

📊 What parents can see:

• Which fairy tales the child listened to

• How much time spent in the app

• Favorite categories

• Progress and achievements

⚠️ Limitations:

• Maximum 5 children's profiles per parental account

• Child profile cannot be transferred to another parental account

• Deleting parental account deletes all children's profiles

Chickitik operates on a subscription model. Active subscription is required to access content.

💳 Subscription model:

• Monthly subscription - pay every month

• Annual subscription - pay once a year (with discount)

• Family subscription - access for the whole family

✅ What's included in subscription:

• Full access to entire fairy tale library

• All audio recordings without limits

• Up to 5 children's profiles

• All content updates

• Ad-free

• Cross-platform access (web + mobile apps)

🔄 Automatic renewal:

Subscriptions automatically renew at the end of the period unless you cancel before then.

• You'll receive a reminder 7 days before charge

• Can cancel anytime

• Cancellation takes effect at end of current period

💰 Payment methods:

📱 iOS app: All purchases and subscriptions are processed exclusively through Apple In-App Purchases. Payment is charged via Apple ID. We do not accept direct payments in the iOS app.

🌐 Website: We accept:

• Bank cards (Visa, Mastercard, Maestro)

• Apple Pay

• Google Pay

• PayPal

🔒 Payment security:

• We do NOT store your bank card data

• All payments processed through secure payment systems

• PCI DSS compliant

👨‍👩‍👧‍👦 Apple Family Sharing (for iOS):

Family subscription supports Apple Family Sharing. This means:

• Subscription owner can share access with family members through Apple Family Sharing

• Up to 6 family members can use the subscription simultaneously

• Subscription management is done through Apple ID family organizer settings

• Learn more about Apple Family Sharing: https://support.apple.com/en-us/HT201060

We reserve the right to change subscription prices.

💶 Current prices:

Prices are listed on our website chickitik.com in the subscription section.

• All prices include VAT (where applicable)

• Prices may vary by region

• Special offers and discounts may apply temporarily

📢 Price change notification:

• We will notify you 30 days before price changes

• Notification will be sent to your email

• Price change does not affect current paid period

✅ Your rights when price changes:

If you disagree with the new price:

• You can cancel subscription before end of current period

• Your subscription remains active until end of paid period

• Automatic renewal will not occur

🎁 Promo codes and discounts:

• Promo codes applied during subscription checkout

• Not combinable with other offers (unless stated)

• Have expiration dates

• Do not apply to already paid subscriptions

You can cancel your subscription at any time.

❌ How to cancel subscription:

📱 iOS app:

• Open Settings → [Your Name] → Subscriptions

• Find Chickitik and tap it

• Tap "Cancel Subscription"

🌐 Website:

• Log in to parental account

• Go to "Subscription" section

• Click "Cancel Subscription"

• Confirm cancellation

⏰ When cancellation takes effect:

• Cancellation takes effect at end of current paid period

• Until end of period you retain full access

• Automatic renewal will not occur

💰 Refund policy:

📱 iOS app: Refunds for purchases made through Apple In-App Purchases are handled exclusively by Apple. To request a refund visit https://reportaproblem.apple.com

🌐 Website:

• No refunds for current period

• Exception: 14-day period for EU residents (right of withdrawal)

• For EU residents: full refund within 14 days of purchase

• Technical issues: considered individually

• Email info@itcoti.fi with payment information

• Response within 5 business days

All content on the Chickitik platform is protected by copyright and other intellectual property rights.

© Ownership rights:

All content rights belong to ITcoti Oy or licensors:

• Fairy tales (text and audio)

• Illustrations and graphics

• App design

• Logo and trademarks

• Software code

✅ What you can do:

• Listen to fairy tales in the app

• Add to favorites

• Use app features as intended

• Show content to your children

❌ What is prohibited:

• Copy, distribute or publish content

• Download audio files for use outside the app

• Create derivative works

• Remove watermarks or copyright notices

• Sell or rent access to content

• Use content for commercial purposes

• Decompile or reverse engineer software

⚖️ Copyright infringement:

Upon detecting violations we reserve the right to:

• Immediately block account

• Remove service access

• Contact law enforcement

By using Chickitik, you agree to use the service responsibly and legally.

✅ Acceptable use:

• Creating account with accurate information

• Using service for children to listen to fairy tales

• Managing your children's profiles

• Providing feedback and suggestions

• Reporting technical issues

👨‍👩‍👧‍👦 Family use:

• One parental account per family

• Up to 5 children's profiles

• Use only by family members

• Sharing access with third parties prohibited

🔒 Account security:

You must:

• Keep your email access secure

• Not share account access with others

• Immediately report account compromise

• Ensure children do not have direct access to parental account

Strictly prohibited:

🚫 Illegal activities:

• Copyright infringement

• Hacking or attempting to hack the system

• Using bots or automation

• DDoS attacks or server overload

• Injecting viruses or malware

• Bypassing security mechanisms

❌ Service abuse:

• Creating multiple accounts

• Transferring or selling access

• Using for commercial purposes without permission

• Mass downloading content

• Reverse engineering the app

⚠️ Consequences of violations:

Any of the above will result in:

• Immediate account suspension

• Subscription cancellation without refund

• Possible legal action

• Ban on creating new accounts

Chickitik provides users with the ability to create reviews and rate fairy tales.

⭐ Reviews and ratings:

You can:

• Leave text reviews about fairy tales

• Rate fairy tales

• Edit your reviews and ratings

• Delete your reviews

📝 Review guidelines:

Your reviews must:

• Be polite and respectful

• Relate to the content of fairy tales

• Not contain insults or profanity

• Not contain spam or advertising

• Not violate third-party rights

🔒 Content rights:

By posting a review or rating, you:

• Retain all rights to your review

• Grant us a non-exclusive license to use it

• Give permission to display the review in the service

• Confirm that the review is your original content

⚖️ Moderation:

We reserve the right to:

• Moderate reviews before publication

• Remove reviews that violate the rules

• Block users for systematic violations

• Not explain reasons for removing specific reviews

📝 What is NOT user content:

• Children's profile names and data (personal information)

• Favorite fairy tales (private settings)

• Learning progress (private data)

💬 Feedback:

If you send us suggestions or ideas for improvement:

• They are considered non-confidential

• We may use them to improve the service

• You will not be compensated for them

• We are not obligated to implement them

To the maximum extent permitted by law:

⚖️ Limitation of liability:

ITcoti Oy is NOT liable for:

• Direct, indirect, incidental or punitive damages

• Loss of data or profits

• Service interruption

• Errors or malfunctions in the app

• Third party actions

💰 Maximum liability:

In any case our maximum liability is limited to:

• Amount paid by you for subscription in the last 12 months

• Or 100 euros (whichever is less)

⚠️ Important:

• We provide educational content

• Parents are responsible for raising children

• We are not liable for content impact on child development

• Parents independently choose appropriate content

🇪🇺 EU Consumer Rights:

Nothing in this section limits your legal rights as an EU consumer.

Service is provided "AS IS" and "AS AVAILABLE".

⚠️ Disclaimer of warranties:

We do NOT guarantee:

• Uninterrupted 24/7 service operation

• Absence of errors or failures

• That service will meet all your expectations

• Accuracy, completeness or timeliness of content

• Specific educational outcomes

✅ What we guarantee:

• We will make reasonable efforts to ensure stable operation

• We will promptly fix critical errors

• We will ensure GDPR-compliant data protection

• Content is created by professionals and verified

🛡️ Security:

• We use modern data protection methods

• Regularly update security systems

• But cannot guarantee 100% protection from all threats

📚 Educational content:

• Content is for entertainment and education

• Does not replace professional pedagogical education

• Parents evaluate content suitability for their children

We reserve the right to suspend or terminate your service access.

⚠️ Account suspension:

We may temporarily suspend your account for:

• Suspected violation of terms of use

• Technical payment issues

• Complaint investigation

• Need to verify account data

❌ Access termination:

We may immediately terminate your access for:

• Serious violations of terms of use

• Illegal activity

• Hacking attempts or abuse

• Multiple violations

👤 Your right to terminate:

You can at any time:

• Cancel subscription

• Delete your account

• Stop using the service

📦 Termination consequences:

Upon access termination:

• All children's profiles will be deleted

• Listening history will be deleted

• Data is not recoverable

• Subscription does not renew automatically

We reserve the right to modify these Terms of Service.

📢 Change notifications:

• Minor changes: in-app notification

• Material changes: email 30 days before taking effect

• Last update date shown at beginning of document

✅ Your consent to changes:

By continuing to use the service after changes take effect, you agree to the new terms.

❌ If you disagree:

• You can cancel subscription before changes take effect

• Access remains until end of current paid period

📜 Change history:

We keep previous versions of Terms of Service and will provide them upon request: info@itcoti.fi

These Terms of Service are governed by the laws of Finland.

🇫🇮 Applicable legislation:

• Laws of Finland

• European Union Regulations (GDPR, Consumer Protection Directives)

• COPPA (for children's protection)

🏛️ Jurisdiction:

Disputes are resolved in courts of Finland, Helsinki.

🇪🇺 EU Consumer Rights:

If you are a consumer residing in the EU:

• You retain rights under mandatory provisions of your country's law

• You can bring suit in the court of your residence

• EU minimum consumer protection standards apply

📞 Alternative dispute resolution:

EU consumers can use the ODR platform: https://ec.europa.eu/consumers/odr

We strive to resolve all disputes peacefully.

1️⃣ First step - contact us:

• Email: info@itcoti.fi

• Describe the issue in detail

• We'll respond within 5 business days

• We'll try to find a mutually acceptable solution

2️⃣ Negotiations:

If the response is not satisfactory:

• We'll continue negotiations

• Negotiation period: 30 days

3️⃣ Mediation:

If negotiations don't help:

• We can turn to an independent mediator

• Costs shared equally

4️⃣ Litigation:

If all methods are exhausted:

• Court proceedings in Finland, Helsinki

• EU consumers can file in their country of residence

🇪🇺 Alternative resolution for EU consumers:

• European ODR platform: https://ec.europa.eu/consumers/odr

• Consumer protection ombudsman in your country

To contact us, use the following information:

🏢 Company:

Name: ITcoti Oy (operator of Chickitik)

Legal address: Neuvoksenkatu 24 A, 38700 Kankaanpää, Finland

Y-tunnus (Business identifier): 3489603-6

Place of registration: Pori, Finland

Legal form: Osakeyhtiö (Joint Stock Company)

📧 Email:

info@itcoti.fi

(for all inquiries: general, support, privacy, billing)

📞 Phone:

+358 40 258 2158

🌐 Websites:

• Chickitik: https://chickitik.com

• Company: https://itcoti.fi

🕐 Response time:

• Business days: Monday - Friday, 9:00 AM - 5:00 PM (EET/EEST)

• Email response: within 1-3 business days

• Urgent matters: within 24 hours

📜 Entire agreement:

These Terms of Service together with the Privacy Policy and Children's Privacy Policy constitute the complete agreement between you and ITcoti Oy.

⚖️ Severability:

If any provision of these Terms is deemed invalid or unenforceable:

• Remaining provisions remain in force

• Invalid provision is replaced with a valid one closest in meaning

🚫 Waiver:

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

🔄 Assignment:

• You may NOT transfer your rights under these Terms to third parties

• We may transfer our rights and obligations to third parties (e.g., in a merger or business sale)

• You will be notified in advance

🌍 Languages:

These Terms are available in Russian, English, Finnish, Ukrainian, Greek and Hebrew. In case of discrepancies, the English version prevails.

📋 Headings:

Section headings are for convenience only and do not affect legal interpretation.

✅ Consent:

By using our service, you confirm that you have read, understood and agree to comply with these Terms of Service.

📅 Effective date: October 30, 2025

Version: 1.0